Driving up to Scotland 3 months ago car throws up a fault light and addblue warning . After stopping and starting engine addblue warning cleared but engine warning light stayed on . Contacted roadside assistance and they sent out an engineer who cleared the fault with his laptop . Fast forward 3 months same issue! Warning msg says contact service partner so first thing yesterday I called my local dealer . First appointment to check car was for 2 weeks time . I asked if it was safe to use car with this light on to which the reply was “Im not saying that” after a little heated discussion about being a customer for 20 years I got nowhere !! So , I rang assistance explained the situation and they agreed to send out a tech. An hour later a recovery guy turned up to take car away , and a loan car was arranged for me . Later that afternoon my local dealer called ( the same one who couldn't look at car for 2 weeks ) to inform me he had found a faulty Nox sensor and had ordered a new one and I should get car back today , also had time to video a health check of car . So once again 10/10 for BMW Assistance , what score should I give the dealer ??
Glad you've had the problem addressed but a poor reflection on the Dealership. Can you give a minus rating score?
Dealers have a finite amount of time to act on recoveries which is why they’ve looked at it straight away almost. Standard practice. We have to do the same otherwise I have to pay for hire cars if not looked at in the correct timeframe. Sent from my iPhone using Tapatalk
As a did note I also have three technicians who are on a rota who deal with customers who pop in or have an issue and want us to have a quick look or quick diagnosis to help out. Seems to work quite well. Sent from my iPhone using Tapatalk
Exactly this, because assistance recovered your car and warranty are footing the hire car bill the clock is ticking for the dealer to diagnose the car and repair it. Obviously if it needs parts that are back ordered and the car is off the road, bmw will continue to pay but they won’t pay for long if the car isn’t being worked on when it can be.
I understand that , however after 20 years of being a customer and told there is “ no” spaces to fit my car in to look at it , then not only look at it but repair it and give it a health check !!!
Incidentally does this chain now use a call centre for bookings? They’re a nightmare, generally using people with no idea what they are booking and even some of the booking staff at the dealerships are clueless as well. It’s probably calendar says full, like appointments rather than working on an actual workload. They could book 20 oil services, or 20 cars for oil, vehicle check and brakes all round.
Incidentally I did ask the call centre to put me through to the dealer , he said he would but they would only tell me the same , first thing he got right
They are the same as truck dealers went in with a fault told booked up cant look at it [safety issue] parked out side gate rang lifeline and tec walked out and checked fault then got part needed and repaired all within 40 mins
just a thought if you have a minute go onlne and select the dealer that told you two weeks and see what the first available slot is for online booking just checked the two dealers that i use and they both have slots on Tuesday
They are the same chain that I use (I use the one in Durham). I had a similar thing a couple of years ago when I was advised by the service manager to phone emergency services so the car could be seen immediately (a broken rear spring on my previous 640d) I never use their call centre. If I want to book a service I either call the garage direct or email them and I have had no issue getting bookings. The call centres are a waste of time and clearly cover all their garages for all their brands which is pretty much every car dealer in the north east of England
I requested to be put through to the dealer but they just gave me the same story !! A few years ago I would of just turned up at the garage and they would of had a quick look
