2012 E92 with business nav etc. Has the most up to date media software and 2018/2 map update. I haven’t subscribed to the BMW connected service so don’t have the data capacity in the car, so tried many many times to use the Bluetooth data connection with my phone, no joy. When updating the services it connects and uses the hotspot on my iPhone XR perfectly, but won’t connect with the online services. Same with the works Android phone. Have been through all possible settings and configurations but no joy. I know I’m not missing the worlds greatest experience, but I have it and want it to work... Am I missing anything obvious?