BMW recall due to fire risk!

Discussion in 'General chat' started by Singvogel, Aug 8, 2018.

  1. Singvogel
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    Singvogel Moderator WARLORD Site Supporter

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    Apparently some 324000 European cars need the EGR modules checked/replaced as they can cause a fire similar to what has happened in Korea.

    Reuters report here:

    https://uk.reuters.com/article/us-b...e-after-korean-engine-fires-faz-idUKKBN1KS1ST

    For those of us possibly affected by this it's possible to check recalls on all UK cars (of any make) on the gov.uk web-site here:

    https://www.gov.uk/check-vehicle-recall

    I checked tonight and found nothing logged for my 330D - but I noted that they do say:

    'There can be a delay before we receive information about safety recalls. If you are concerned, contact your vehicle manufacturer’s dealership.'
     
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  2. Peter
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    Peter WARLORD Site Supporter

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    Explains at least partly why we are seeing BMW diesels catching fire in the engine bay. I suspect it is related to the EGR coolers failing, (leak and/or use coolant) which quite a few are experiencing.

    From BMW press release:

    "Part of this EGR module is the EGR cooler. In some cases, small quantities of the glycol coolant can escape and build up in the EGR module. When combined with carbon and oil sediments, this deposit can become combustible. With the high temperatures of the exhaust gases in this unit, these deposits can ignite. In rare cases this may cause melting of the intake manifold and in extreme cases a fire may result".


    Peter
     
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  3. mach one
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    mach one WARLORD Site Supporter

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    will keep an eye on this story to see which cars/engines are affected by this recall
     
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  4. idrussell
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    idrussell Site Supporter

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    The EGR valve and cooler on my 640d were replaced with updated parts when they failed earlier in the year. The service manager told me they had had a lot of cars in requiring replacement of the EGR valve but it was mainly 4 cylinder diesels that were experiencing failed parts..
     
  5. Nic Bowler
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    Nic Bowler

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    Need some general opinions from the sensible folk on this friendly site. I have been aware for some time of the EGR recall campaign. As a result I have been monitoring the DVSA website, and my car wasn't listed, but today upon checking I see it was listed. Prior to this, I had noticed some coolant loss where I am topping up from min to max once every 3 months. I also can smell glycol on first start up when the exhaust is steaming. With the recall notification I got today, I duly called my local dealer and provided all this info to them asking about next steps. They informed me that the soonest they can book my car in is 6 March. I asked why so long and whether it is due to a parts shortage and they said its because they are set up for doing 3/4 cars per day. I then agreed on the date (18th March) and asked some questions which is when the conversation got a little weird (which is why I am asking for your opinions):
    1) Could I have a courtesy car? The answer I got was "I need to speak to our Service Manager as normally we don't provide a courtesy car for the inspection time, only if we need to replace the EGR". He then said "since you have indicated your car is leaking coolant, we might be able to support you with this, but I need to check with our Service Manager and call you back". I told him that if I couldn't have a courtesy car, this would be a problem for me. He promised to call me back and confirm today. Personally, I am not fussed what car they give me, so long as I can get to work and back.
    2) He suggested I call BMW Assist if I have problems in the interim. I then asked him if this would be an issue if the car is out of warranty and not covered by BMW Emergency Service. He said he couldn't confirm; he said he thought as it was a recall it would be covered but then asked if I had my own breakdown cover. I told him I wasn't comfortable using it for what is a manufacturer recall. He said he didn't think it would be a problem using BMW Assist, but said he couldn't confirm it.
    I have to be honest and say I came off the call feeling like the dealer were trying to do the minimum required to support me. Surely having a courtesy car made available and also the ability to call on BMW Assist to recover my car at no cost to me (should anything happen between now and 18th March) is the least I should expect? But perhaps I am being pedantic / unreasonable?
     
  6. kleynie
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    kleynie WARLORD Site Supporter

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    I was in this exact situation this time last year, mine was leaking coolant and needed topping up twice over the Christmas period, I called BMW Emergency Services and they said to stop driving it and they sent a courtesy car and took mine away for repairs. 3 days later the car was fixed and we took the courtesy car back and collected ours. The courtesy car was from Enterprise and it was a rather nicely spec'd 320d M Sport.
    BUT, bear in mind mine was only 2 years and 5 months old at the time and under warranty.

    So I had assumed mine had the new type of EGR fitted following the work last year, but today it has come up on the DVSA website as requiring a recall. Strange.
     
  7. Mieke
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    Mieke WARLORD Site Supporter

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    My 330d was checked a couple of months ago when it also went in for a minor warranty item. The dealer had arranged a courtesy car, but when I arrived at the dealers my car was first in the workshop and they said it would only take an hour for the EGR check so I waited while having a relaxing coffee. I suspect that dealers do not have enough of their own courtesy cars for normal servicing work and the EGR checks. Owners of cars found to have leaking EGR coolers are given an Enterprise hire car, but I doubt they will do that for just carrying out the check.

    The documentation for cars that have been recalled seems to be disjointed and badly organised. Since my EGR Cooler was checked, I have received a letter from BMW, but it did say, " If you have already had this work done, please ignore this letter".
     
  8. idrussell
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    idrussell Site Supporter

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    Likewise my 640d is now listed on the DVSA website for recall. Currently away but will call my dealer to check if it really needs to come in having had the cooler, software and valve already replaced earlier this year..
     
  9. pinewood
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    pinewood

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    Contacted on 27th December and X3 booked in for March (i need a courtesy car). She asked if i had any issues with coolant and to stop driving immediately if coolant drops.
     
  10. Nic Bowler
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    Nic Bowler

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    Thanks all for the replies, very helpful. Seems the guidance is inconsistent since some dealers are advising that if a coolant drop is detected that the vehicle should not be driven. Others are less rigid..... ???
     
  11. mach one
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    mach one WARLORD Site Supporter

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    well it looks like My car has now come onto the radar for this recall, i said before it looks like cars were being recalled on an oldest first basis so January 2015 build dates are now included in the recall

    I have got to book my car in for oil and filter service this month so i will also ask them the check the EGR module/cooler at the same time
     
  12. kleynie
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    kleynie WARLORD Site Supporter

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    Mines July 15 and came up last week, so not sure about your theory.
     
  13. MikeR
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    MikeR

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    Word of warning on the EGR recall.

    Mine's a 2012 5 series and got sequestered by my wonderful main dealer on 29th December when they checked the valve (it was in for service at the time). They said there was no ETA showing on replacement parts due to high demand and arranged via Enterprise a 900cc 2 door tin can which to say the least was a little awkward for a family of 5. I spent the next week trying to talk to someone/anyone at the dealer to try and arrange an alternative car but they only returned one of my dozen or so calls, to say try calling BMW customer services as recalls weren't their problem (agreed, they are only a problem for customers, for dealers they are a huge source of workshop income). BMW CS were no help either. Out of exasperation I phoned up Enterprise who were really helpful and sorted me out with a bigger car immediately, no questions asked. Kind of says it all about that legendary BMW customer service.

    I've not heard anything from BMW since, so today (6 weeks later) called to see if they still had my car. Yes-sir, part has arrived today and we'll have the car back to you tomorrow..... coincidence?

    This recall must be massive if they can't get parts for 6 weeks. Also no-one at BMW gives a hoot about customers once you are out of warranty. To put this level of customer care into perspective, I've had my last 6 cars from this dealership, and had all my servicing done there, that's over 20 years of loyalty (which has now gone). I guess I'm the idiot..........
     
  14. kleynie
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    kleynie WARLORD Site Supporter

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    @MikeR I had a new EGR last Feb, it now needs another as I'm loosing coolant again, your post above is exactly why I have not booked the car in yet. I'm not sure what to do, wait for parts to come faster or PX the car. As you say, customer service is terrible nowadays, so many times I've not had calls returned, even when I've got £35k to spend on a new car. I've been loyal to BMW since the summer of 2000, maybe its time to move on. But are any other manufacturers any better?
     
  15. Singvogel
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    Singvogel Moderator WARLORD Site Supporter

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    There are horror stories about poor service for pretty near every marque.

    My cousin's wife's Alfa was off the road for over three months waiting for parts to arrive from Italy.
     
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  16. Kev2005
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    Kev2005 WARLORD Site Supporter Good Egg

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    @kleynie Test drive some other brands and see if you like any of them :) Audi has very nice interiors and nice digital dash :driving:

    Just stay clear of the Porsche :D unless deep pockets (y)

    Kev
     
    Last edited: Feb 8, 2019
  17. mach one
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    mach one WARLORD Site Supporter

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    what about your car has that been recalled yet or are you still on the recall not required list
     
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  18. Singvogel
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    Singvogel Moderator WARLORD Site Supporter

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    I don't think my car is on any list.

    Not even the one for getting a map update. :( :cry: :LOL: :rolleyes:
     
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  19. Kev2005
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    Kev2005 WARLORD Site Supporter Good Egg

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    Time for a new car @Singvogel :woohoo::driving:

    Kev
     
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  20. Mieke
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    Mieke WARLORD Site Supporter

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    Just stay clear of that Posche dealership in Aberdeen! :ROFLMAO:
     
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