Incompetents

Discussion in 'Chat and Banter' started by bishbosh, Nov 19, 2018.

  1. bishbosh
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    bishbosh WARLORD Site Supporter

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    I don't normally feel the need to vent, but the last few days, good grief!

    My beef lies with Hermes and their incompetent wastoids who refuse to actually do their job of delivering parcels! :mad:
    Royal Mail, DPD, DHL and Fedex all have no issue actually walking up to the front door of my office and ringing the doorbell. However the Hermes courier says he can't as there are roadworks outside. Actually make that 'won't'.

    They've had my parcel for nearly 2 weeks at my local depot and still haven't managed to deliver it. Can I change the address? No. Can I collect from the depot? No. Will they deliver to a neighbour? Well, I won't hold my breath! :rolleyes:

    Maybe they assume we won't have any mail for as long as we have roadworks? How do they think other couriers manage it? They don't think - that's their problem and no effing initiative!

    Looking at their Ts&Cs Section 16 is quite interesting: "We will not be in breach of our obligations to you...from something outside of our control, including (but not limited to)...the failure of our Agents."

    So, basically Hermes can do naff all if their drivers decide they won't deliver. No wonder they have their deservedly bad rep. :ranting:

    Hermes answer to solving all problems? Send the parcel back to the sender...in Slovakia!!:redcard:



    Don't even get me started on the damn dentist who didn't make an appointment for my daughter and then the only free slot means taking her out of school. It's enough to drive a man to :drink:
     
  2. slim_boy_fat
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    slim_boy_fat WARLORD Site Supporter

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    Well, just for balance, our local Hermes driver(s) are very good [on first name terms now :rolleyes:]. They've even been known to uplift a parcel a couple of days ahead of booked date "just because I saw it on my list". (y)

    If they don't get an answer when they call with a delivery [unusual], they've been known to go next door and leave it with the neighbours. But then, we live in an area where almost everyone knows everyone else, which definitely helps in situations like this.

    If I were you, I'd go to the depot with the 'couldn't deliver your parcel' card, suitable ID and my phone running video, tell them that unless you get the delivery you'll post the video on the web, that ought to get a result!

    As for the Dentist.....someone has to have the 'in school hours' appointments [or 'in work hours' if it comes to that] - but if you had organised an 'after hours' appointment and they forgot to record it, that would be annoying. Don't suppose your lass was keen on going anyway.....? :D

    It's good to rant though.....aaaand breathe :)
     
  3. bishbosh
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    bishbosh WARLORD Site Supporter

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    They haven't even posted a card John, I only realised they 'attempted' a delivery was when I see it on the tracking. All other couriers walk around the roadwork barrier - except for Hermes. Am I expected to wait 2 months for the barrier to be removed?
    I think the courier drives past and thinks 'not bothering with that'. If they had a brain cell they would deliver to a neighbour but they haven't.

    When I phoned them up they said the place was empty - which is what the courier will have put on his tracking system. I don't think they have a 'can't be ar*ed' option. I think the service really depends on the person. I've even given them my mobile number so they could call me when they get here but I've been informed they're under no obligation to even do that. So it really boils down to if the courier won't deliver then, tough, you won't get your parcel.
     
  4. Johnny Grabble
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    Johnny Grabble Site Supporter

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    Interesting - I share your pain but round here it is DPD who are the problem. I've actually watched a driver pull up outside my house, complete the "you weren't in form", walk down my drive and post it. He was quite surprised when I opened the front door mere seconds later... Unfortunately, on the majority of occasions I have better things to do than wait in for such folk.
     
  5. Arl10
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    Arl10

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    Can you Re order the order to your home address and say that they have lost it?
    As regards the dentist it is amazing when you are paying for an appointment they can fit you in when you want. I find schools worst of all they tell us that we will be fined taking the kids out in term time, to find that 2 teachers have taken 3 weeks holidays inthe school term as it is too expensive in the school holidays. Other families go only in term time and one is on the goveners they haven't fined them yet.
    You could always post yourself to work using Hermes and while at the depot get your parcel as they can't deliver you! While you are their redirect all the other parcels through the royal mail.
     
  6. Abh29
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    Abh29 Site Supporter

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    With us DPD are just fantastic , the trouble comes from Yodel
    e.g Recently they delivered 2 x 15kg bags of Dog Food (contained in 1 box). We had requested it be left at garage door , but no----they left it leaning against the front door, I moved them opened door and found a card saying your delivery is at the front door!!!!!!!!!!!!!!!!!!!
     
  7. bishbosh
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    bishbosh WARLORD Site Supporter

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    Haha, I did think about saying here's 3 quid, stick a stamp on it and post it in the normal mail! Or applying for a job, visiting the depot, reclaiming my parcel and then scarpering.

    Anyway I've managed to divert it to the business next to me. They always have someone present so let's hope I get it tomorrow.
     
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  8. Alan Gunn
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    Alan Gunn

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    Our local Hermes girl is spot on never any problem she will go round the back if not in and put the parcel in the greenhouse.
    BUT 2 weeks ago she was on holiday and a different girl was doing her round and i had a return to amazon booked but she never came for it.
    After the 3rd day waiting for her and no show i contacted amazon and told them and that i was not waiting in any longer for a collection.
    Amazon emailed me back apologising and told me to just keep or dispose of the item shame it was only £12 product.
     
  9. Verbarthe
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    Verbarthe WARLORD Site Supporter

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    I call our local Hermes girl Penelope Pitstop as she always stops on the side street next to my house on an almost daily basis to sort out her deliveries . She s very good and knows if there no answer at our door to put any parcels in the garage , no complaints at all really , suppose it all depends on the delivery driver .
     
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  10. Peter
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    Peter WARLORD Site Supporter

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    We have a local firm delivering for Hermes, good service and will also take stuff away, even without the official request.

    One of their guys, who is now retired, used to come to the local village school at kiddy collection time. Hand out all the stuff to the mums and dads waiting to pick up the kids. Saved him travelling around the remote lanes, made me smile to see him emptying the van in minutes.

    Peter
     
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  11. Wilseus
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    Wilseus Site Supporter

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  12. K777
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    K777 WARLORD Site Supporter

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    I've been in purchasing and logistics for 30 years.
    They are all bad, we send lots of parcels per day, we spend about 50k a year with DHL, who we find to be the best, yet one even drove across a customers grass as someone was blocking his way in - a commercial premises.

    As for pallet deliveries, lord above, the amount of stuff we have that's been smashed, incredible.
     
  13. Mieke
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    Mieke WARLORD Site Supporter

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    Personally, I've never had a problem with any delivery service, including Yodel. On the rare occasion when I've not been in, they have left the parcel with a neighbour. What I find very useful with some courier tracking options, is you can logon to their site and know precisely where the delivery van is, and how many delivery slots before yours. That way I can get on with doing things around the house, but be there exactly at the right time to take delivery.

    We have an enclosed front porch and it's listed on my Amazon account as 'a safe location to leave parcels'. Most times they don't even bother ringing the bell.

    From what's been said above, the level of service is as much to do with the individual driver as with the company.
     
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  14. Johnny Grabble
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    Johnny Grabble Site Supporter

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    Ain't that the truth. At work over 50% of our customers' complaints are "damage in transit caused by (name your favourite courier company here)". Changing company makes no difference at all. There is a real gap in the market for a company that doesn't smash stuff up.
     
  15. Highsided
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    Highsided Site Supporter

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    We have a delivery problem of a different nature. Until recently we didn't have an address: no road name and no house number. It's not a new house, it's the same situation no matter what the age of the residence. We got by with our Surname on the post-box at the top of the drive, plus an indication that we are in the vicinity of a nearby hamlet, together with our postcode (which covers several square miles). When that failed, which it usually did, we'd meet the delivery driver at a town-hall a couple of kilometres away, that is if mobile 'phone reception was up to connecting to the delivery person.

    A year ago we were given a road name and house number. Unfortunately it's not on any of the GPS devices or Google maps etc. The post office knows where we are; for every other delivery method it's back to the erratic mobile 'phone.

    Where possible I include GPS coordinates with an order - it's helped on just one occasion. I'm guessing they're not passed on to the driver.

    Thank goodness for local drop off points. They're so busy it's obvious we aren't the only house in our locality with an impossible-to-locate address.

    One of the hidden joys of country living.
     
  16. K777
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    K777 WARLORD Site Supporter

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    Back in 1997 i told the director at Target Express, when UPS started with this great system where they could tell you what time a parcel HAD been delivered, they should actually have a system where the drivers device blipped the company whilst he drove along his route as to where he actually was and how far away he was from each of his next drops. As they already had this almost real time recording back then it seemed quite simple to go to the next step to actually tell customers what they actually wanted to know - where is there parcel and when its going to arrive rather than telling 0.1% of people who had the delivery already who actually signed for it. The guy said thats not likely !! Not long after City Link bought them, and then Initial bought city link, they were cheap but not so good.


    Target were great back then, and good with pallets too.

    The problem with pallets is they mostly end up on a pallet network such as Palletways (like ours), and whilst its efficient, generally speaking they are not that careful it seems. We once had a pallet that had two fork holes into it, about 50cm up from the pallet.

    And as for the compensation for lost - £8 per kg if your lucky, and try passing on insurance charge to a customer.



    But, as for domestic experience, i haven't really had any issue with anyone either. Although I don't really know why some deliveries are made by a seemingly random guy in car or people carrier.
     
  17. bishbosh
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    bishbosh WARLORD Site Supporter

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    These would be self-employed folk working in the gig economy for the likes of Amazon, Yodel, etc who are paid per delivered parcel.
     
  18. K777
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    K777 WARLORD Site Supporter

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    Aye, in peanuts by all accounts.
     
  19. De Sisti
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    De Sisti

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    I've had Hermes fail to correctly deliver my parcel, leave an incorrect parcel at my doorsteop for a house several doors away and upload a photo onto their website that looks nothing like a parcel stating that they have delivered a correct item.

    I had to lodge a formal complaint and ask for them to take disciplinary action against the delivery agent. Nothing happened. I did get my parcel the following day. However, if not for my fortitude I would have been pacel-less.
     

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