Featured MOT fail - but a happy ending.

Discussion in 'General chat' started by Singvogel, Dec 3, 2019.

  1. Singvogel
    Offline

    Singvogel Moderator WARLORD Site Supporter

    Joined:
    Jul 31, 2015
    Messages:
    1,758
    Likes Received:
    844
    Location:
    Aberdeenshire, BiH, or somewhere in between.
    Ratings:
    +1,149 / 0 / -0
    On Monday morning, bright and early, the car went in for an oil-change plus an MOT at my local BMW main dealership in Aberdeen.

    The service was not a problem especially as I had switched off both dash-cams so as not to observe the workshop procedures.

    Apparently filming them somehow contravenes 'health & safety' and 'data protection' - Hmmmm?

    I supplied Mahle filters bought on-line for £38 from autopartspro.co.uk and sent from Germany within 48 hours.

    I also supplied genuine BMW oil bought online from Lloyds BMW at £11 a litre. (Sorry Cotswold)

    I was charged £84.30 for labour.

    So providing one's own parts saves a fair bit - approx £90 in this case.

    The service dept. was happy to do this as the alternative would be that I go to an indy garage and the dealership get no work from me at all.

    After two cappuccinos and an espresso (no croissant were in sight on Monday) I was presented with the MOT result - a resounding fail - and a few advisories.

    The advisories were the usual -

    Firstly - 'items in the driver's field of view' - a Wayfinder compass and altimeter. and my trusty Scanguage II

    Both front tyres worn - they are 3.8mm according to the video of the 'complimentary free vehicle check' they sent me by e-mail.

    Front brake pads worn - 3.2mm left and will need replacing 'soon'.

    Now to the biggie - why the fail?

    I have Adaptive LED headlights and the nearside one was not behaving itself - i.e neither adapting - nor self-levelling.

    So back into the workshop for an investigation as to why.

    " It's because the mechanism is broken" was the 'technical report' - "You need a complete new headlamp unit and they don't come cheap!"

    "Ah, but I have BMW Protect" says I.

    An eyebrow slowly raised and the Service Adviser guy goes off - he comes back after a few minutes to inform me that he has located the 'only one in the UK' and that it will be delivered to the workshop by nine o'clock the next morning.

    So a brand new 2 series convertible was produced and we set off for home.

    Tuesday morning - true to his word around 11.00 the Service Adviser phones to say the car is ready to collect - headlight fitted and checked, and MOT passed.

    No charge for headlamp, fitting time, re-test or the loan car.

    I did ask what the cost might have been without MOT protect - the headlamp unit costs an eye-watering £975 - I didn't ask if that included VAT and fitting as I was in a state of shock - happy shock that I wasn't going have to empty the wallet to fix it.

    I think that my BMW insured Warranty might well have covered it - but that would have meant I was liable for the excess I have on the policy.

    Further evidence (if any is needed) that it is very necessary to have some form of protection in place against the big bills that are inevitable if one drives a complex piece of machinery full of electronic wizardry.

    Also of course that it pays to stay on good terms with your local dealership.
     
    • Like Like x 4
    • Winner Winner x 3
  2. Kev2005
    Offline

    Kev2005 WARLORD Site Supporter Good Egg

    Joined:
    Aug 10, 2015
    Messages:
    1,320
    Likes Received:
    239
    Ratings:
    +366 / 0 / -0
    glad you got it sorted @Singvogel .. now im wondering if i have BMW Protect, i can't remember now :)

    I know i have the service plan but can't recall BMW protect or not... Will have to try and find out.

    I noticed BMW have a service monthly plan now, i wonder if you can take out on cars older than 3 years, i not looked into it at all, just came across it briefly the other day.

    Kev
     
  3. rigeng
    Offline

    rigeng Site Supporter

    Joined:
    Aug 3, 2015
    Messages:
    388
    Likes Received:
    196
    Location:
    East Yorkshire
    Ratings:
    +284 / 0 / -1
    That's good news. We don't want big bills, particularly this time of year!...(y)
     
  4. mach one
    Offline

    mach one WARLORD Site Supporter

    Joined:
    Feb 6, 2016
    Messages:
    1,536
    Likes Received:
    582
    Ratings:
    +979 / 1 / -2
    @Singvogel what is your current mileage i guess you are above 60k as you no longer have the benefit of the service plan

    glad the headlght was covered under MOT protect does that expire at 5 years old?
     
  5. Singvogel
    Offline

    Singvogel Moderator WARLORD Site Supporter

    Joined:
    Jul 31, 2015
    Messages:
    1,758
    Likes Received:
    844
    Location:
    Aberdeenshire, BiH, or somewhere in between.
    Ratings:
    +1,149 / 0 / -0
    Yes - the service plan expired when the mileage went over 50K - it's well nigh impossible to get 3 oil-changes out of it - but it still broke even with 2 and the brake-fluid change.

    The MOT protect covers 2 MOTs - so yes, that's expired now too.
     
  6. mach one
    Offline

    mach one WARLORD Site Supporter

    Joined:
    Feb 6, 2016
    Messages:
    1,536
    Likes Received:
    582
    Ratings:
    +979 / 1 / -2
    l am gong to be in the same boat and need to pay for an oil service shortly after the service plan expires. but l am still going to try for the second brake fluid service at 5 years from build date :LOL::LOL:
     
    • Like Like x 1
  7. bishbosh
    Online

    bishbosh WARLORD Site Supporter

    Joined:
    Aug 15, 2015
    Messages:
    1,323
    Likes Received:
    479
    Ratings:
    +752 / 3 / -0
    Let's hope the other headlight unit doesn't start playing up! :eek:

    From reading your original post I would tend to think that a whole new unit wouldn't be necessary and that maybe the adaptive control unit would be at fault - but in usual BMW parlance - "you need an entire new headlight, sir"
    My lights are 'only' xenon and non adaptive so slightly less to go wrong. :cool:
     
    • Like Like x 1
  8. Wynne71
    Online

    Wynne71 Site Supporter

    Joined:
    Apr 3, 2019
    Messages:
    445
    Likes Received:
    176
    Location:
    West Midlands
    Ratings:
    +249 / 0 / -0
    Good result in the end, but a wee bit eye watering to get this fail on a relatively new car.

    The more I read about technology the more I feel the need to go old school..... I can only imagine what the faults on these hybrid cars are going to look like in a few years.
     
    • Agree Agree x 1
  9. Mieke
    Offline

    Mieke WARLORD Site Supporter

    Joined:
    Sep 8, 2015
    Messages:
    2,054
    Likes Received:
    707
    Location:
    Cheshire
    Ratings:
    +1,499 / 2 / -1
    IMO any main component failure on a BMW will result in at least £1000 bill. That's why I took out extended warranty. Just too risky, not too. I've never taken out extended warranty on previous cars and have been lucky, but there is so much electronic sophistication on today's cars, there is so much more to go wrong.
     
    • Agree Agree x 4
    Last edited: Dec 5, 2019
  10. edthefed
    Offline

    edthefed Site Supporter

    Joined:
    Sep 19, 2015
    Messages:
    273
    Likes Received:
    80
    Ratings:
    +149 / 1 / -0
    My dealer was offering this...the prices seemed rather eyewatering from memory. 5 series, 3 year service plan £900 !
    Unless you are doing high mileage it's only one service and one brake fluid change.
    But they do charge £130 for 5..25 litres of oil !
    No wonder the service advisors were pushing these at customers, must be a healthy profit margin
     
  11. Adie
    Offline

    Adie WARLORD Site Supporter

    Joined:
    Jan 15, 2016
    Messages:
    1,171
    Likes Received:
    323
    Location:
    Milton Keynes
    Ratings:
    +672 / 1 / -1
    I notice that service inclusive package has been discontinued... not surprised with the 3 year plan being such poor value.

    They're now pushing the pay monthly service plan, £45 pm in my case. So if purchased from new you'd start paying 2 years before the 1st service is due and don't even get a discount :rolleyes:... no thanks

    ... and if you cancel (after the 14 days cooling off period) they charge you £25 + VAT... whilst they've had the interest from your money in their account!
     
  12. Kev2005
    Offline

    Kev2005 WARLORD Site Supporter Good Egg

    Joined:
    Aug 10, 2015
    Messages:
    1,320
    Likes Received:
    239
    Ratings:
    +366 / 0 / -0
    thanks @edthefed Yes, i saw they wanted £450 deposit and then £25 a month for 18 months i think and the total did comes to £900! I started to think - would it really cost me £900 or more for 2 services as I would be eligible for the value service then, which still seems to be in place? Would need to get some idea of the servicing charges for 2 services, i guess minor & major to see if its worth paying the £900 or not. This is obviously on top of the £500+ Extended warranty so starts to get on the verge of, is it worth it or is it best to change the car? If no inclusive service plans anymore, then would definitely make me look elsewhere at those prices becomes expensive to keep the car on the road, considering my average mileage is fairly low. The value of my car would be a reasonable deposit on a cheaper brand car, when you start to factor in the additional expense for servicing etc. It's certainly not cheap, makes the Service plan i got with the car which was worth around £500 fairly good value back then. Strange they have stopped it as for me, it was what made me decided to pay more for the car, knowing i'd have little outlay for a few years. I guess could always go independent, but not sure they can record the service to keep the BMWFS history for when re-sale comes around.

    Kev
     
  13. edthefed
    Offline

    edthefed Site Supporter

    Joined:
    Sep 19, 2015
    Messages:
    273
    Likes Received:
    80
    Ratings:
    +149 / 1 / -0
    Just checked on Coopers website.

    5 series 3 year service plan, £900...based on10,000 miles per year.

    In 3 years based on CBS I would hazard a guess that most people will get just one service and a possibly two brake fluid changes.

    Coopers are claiming that £900 represents a saving of over £270, I cant see how though. I've had my 5 series 32 months from new so far I've spent nothing like 900 quid and I change the oil and filter every 9k

    There again its Coopers who wanted £130 for 5.25 litres of oil and also quoted £4.35 to top up the screen wash when quoting for a recent service on the wifes car. Er i will provide the oil AND the screen wash will be full when it arrives !
     
    • Like Like x 1
  14. Adie
    Offline

    Adie WARLORD Site Supporter

    Joined:
    Jan 15, 2016
    Messages:
    1,171
    Likes Received:
    323
    Location:
    Milton Keynes
    Ratings:
    +672 / 1 / -1
    The 3 year service inclusive package doesn't include the brake fluid change. With the older 5 year scheme you were only eligible for one brake fluid change, latterly after 3 years

    Obviously they'll be included with the pay monthly service plans @ year 3 then every 2 years thereafter
     
    • Informative Informative x 1
    Last edited: Dec 4, 2019
  15. Kev2005
    Offline

    Kev2005 WARLORD Site Supporter Good Egg

    Joined:
    Aug 10, 2015
    Messages:
    1,320
    Likes Received:
    239
    Ratings:
    +366 / 0 / -0
    My car will be due its 4th service I thin in Feb or March, car says in 11k miles but i wont be doing anywhere near 11k miles before feb. I'll have to check what it says is due, apart from MOT :)

    it will be covered by the service plan so no issues there, thankfully. Will have to remember to find out the date its due after xmas & get it booked in as last year they couldn't do it so i had to book it in elsewhere as a last minute thing.

    Kev
     
  16. edthefed
    Offline

    edthefed Site Supporter

    Joined:
    Sep 19, 2015
    Messages:
    273
    Likes Received:
    80
    Ratings:
    +149 / 1 / -0
    Coopers example in the advert claims in 3 years you would get the following for £900 based on a 5 series @ 10,000 miles a year

    2 x services ( doesn't tell you what type of service)
    1 x inspection service
    1 x brake fluid change
    1 x free MoT
    1 x free map update.

    IF you timed it right and started it at time of or just before a service you could get two oil / filter services in 3 years, but in that case you should 2 brake fluid changes. Not sure if its transferable,
     
  17. edthefed
    Offline

    edthefed Site Supporter

    Joined:
    Sep 19, 2015
    Messages:
    273
    Likes Received:
    80
    Ratings:
    +149 / 1 / -0
    I think BMWs own version was 3 years and 36,000 miles.
    No brake fluid change
    £499 ?
     
  18. Singvogel
    Offline

    Singvogel Moderator WARLORD Site Supporter

    Joined:
    Jul 31, 2015
    Messages:
    1,758
    Likes Received:
    844
    Location:
    Aberdeenshire, BiH, or somewhere in between.
    Ratings:
    +1,149 / 0 / -0
    That's the latest Service Inclusive deal.

    Mine must have been about the last of the 5 years or 50,000 miles.

    Not sure when it changed.
     
  19. bishbosh
    Online

    bishbosh WARLORD Site Supporter

    Joined:
    Aug 15, 2015
    Messages:
    1,323
    Likes Received:
    479
    Ratings:
    +752 / 3 / -0
    My Dec 14 build was included in the 5 year 50k service deal but I wasn't able to claim under it when I purchased the car.
     
  20. Kev2005
    Offline

    Kev2005 WARLORD Site Supporter Good Egg

    Joined:
    Aug 10, 2015
    Messages:
    1,320
    Likes Received:
    239
    Ratings:
    +366 / 0 / -0
    My car came with a 5 year service plan, mine runs out in 2021. I think mine is one of the last as I think from 2017 onwards is when they changed to 3 year service plans?

    This was the additional incentive with this car was the car came with the remainder of the service pack (4 years) as I bought it in 2017.

    Kev
     

Share This Page