Read this and thought of you http://xdrivers.co.uk/forum/index.php/topic,17569.msg164132/topicseen.html#new
wow... unbelievable.... So i'm guessing they *may* try this trick as 3 of mine are only just showing signs of corrosion but it is only small, only 1 has significant corrosion around the centre cap... What a bunch of cowboys these are, goes to show "premium car" doesn't mean nothing other than we can fleece you even more sir... Kev
Kev, they’ve pulled your pants down enough now. Talk to CS tomorrow, if no joy I think you need to go to watchdog or something. Maybe @Ninjagirl should pay them a visit. Why do we have to go through this crap, we should all make a stand as BMWLand, but that’ll probably get us nowhere either.
I can't believe how this is progressing, you definitely need to get back to customer services and make it a complaint. Dealers are usually desperate to do legitimate claims such as wheels as its a great chunk on their parts sales plus they can get labour paid by warranty for changing each one as well. theyre all a business and warranty are just another customer to an extent so no reason why they shouldn't want to do warranty work. Knowing how dealers often choose their service desk staff, the guy you spoke to has probably got to finish his shift at mcdonalds first.
Hi all, @kleynie Yes, I think I will definitely be calling BMW CS tomorrow and advising yet again no call back today, had to phone them etc and so far this evening No call either even though I was told you will get a call tonight. From my last experience with BMW CS, they basically got told the same as I did so wasn't quiet what i was hoping for, I was hoping they would be able to investigate themselves and look into the claim, not just call the dealership. @markyboyt Yes, i too thought they would welcome the warranty claim as they would get some money from BMW plus would be good result for them and myself the customer as I get some new un-corroded wheels on a car that's only approx 2.5 years old. I *may* phone the dealership back tomorrow and ask to speak to the guy i spoke to tonight as it is his first time getting involved so i'm really hoping he has spoken to the other guy tonight when he arrived and has a better picture of what is happening so can give me some more detail tomorrow. IF no joy, then straight on the BMW CS. Well it is now gone 9pm and still no call even though being told I will get a call... i know he is working nights at the moment but i'm not expecting a call now as would probably be classed as too late to call a customer. Kev
It’s crap mate. Even CS don’t give a toss in my experience, they still never called me back from 16th July. Don’t know about you but I’m getting really fed up with the brand.
Yes, i agree. I was a bit disappointed when they basically called the dealership, i was hoping they would be able to see the case on there computer and then go directly to the person/department that needs to make a decision at BMW UK and be able to give me a indication of when i will get a decision or in fact a actual decision. I have to say, i'm beginning to start to see the cracks, it seems they are happy to take your money when your buying a car and but when you need something doing i.e service, warranty it all goes down hill. On my last car - Started off well, i took the car along as the cover on rear wheel arch was sticking out just a fraction and wouldn't' go back in so they had a look and said yes, they would order a new one under warranty. Anyway they call to say its arrived, i take the car in, only to find the bag is labelled correctly but the wrong side cover is in it. Anyway i also needed the wipers replaced on the front as they were streaking and had horrible noise, which they said due to inconvenience they would replace free of charge so i thought, wow this is good, this is what you get when you go Premium brand, nice I like this, treated fairly all looks good. Then comes the car service... I had to make 3 visits for 1 service - 1st visit drop the car off, then collect it, car is running so jump in drive home, all ok. Go out in car again next day and upon starting, service indicator still on, back to dealership, they reset the service interval, i ask so how do i know it was actually serviced, oh it was definitely serviced sir, they just forgot to reset it... but i have no proof either way it was actually done. 3rd visit was for something else they didn't do, forget what it was now. Not to mention they say Fast lane service but you end up waiting longer than the time.. Now the warranty claim, which I thought would be ok and straight forward as the guy i saw agreed and submitted pictures etc who wasn't at the dealership permanently so another guy is handling it which i briefly saw him but didn't know he would be handling it. Not to mention what seems to be very high prices for servicing (if paying), which is one reason i'm looking to switch brands possible as the advantage of BMW was 5 years free servicing which they have now reduced to 3 years and i'm fortunately to have a 5 year plan so i'm good for a bit longer but doesn't look good when they are reducing the service plan, can only assume it is costing them too much money? One of the service guys told it that no one was keeping there BMW beyond 3 years due to PCP etc so it didn't pay them to supply service plans for longer but I think this is surely an excuse as i'm sure lots of people actually buy the car to own and probably keep a lot longer than 5 years, assuming its been reliable and not needing lots of repairs. I think the latest service someone posted shows BMW at bottom of near bottom for reliability so doesn't bow well.. Also the lack of response to a customer is very poor. When i bought my first BMW, i phoned up BMW CS as i thought i was missing some manuals, lady was very helpful, said she would contact the dealer i bought from and then come back to me, within 1 hour had a phone call and it was all sorted out, turns out I had the correct manuals that i should of had. I've not had the misfortune of not having a call back from BMW CS yet but no doubt that will come. I think now all premium brand cars i.e BMW/Audi/Merc etc has become more affordable to lots more people via PCP, that dealers are not too bothered about looking after the customer or going that extra mile for the customer as the name alone entices customers as the customer can say i have a whatever car to friends/colleagues etc as opposed to when i was a kid, if someone said they had a BMW/Jag, that was like wow really? as I don't recall seeing too many of them around but now, there is certainly several in ever street. Not to mention dealers know that if they get a PCP customer, there is probably a very high chance they will switch to another BMW at the end of near the end of the PCP so that's just more money in the bank for them not to mention the money they then get for selling that car on top so effectively from PCP they probably already know they will sell x cars per month without even needing to get new customers in as if you like they have a guaranteed turn over. If customers returned there PCP and said don't want another one, i'm off to another brand, then they might start to think,how can we attract customers back etc. Problem is, who is better? or do you buy a much cheaper car, possibly even brand new and then live with whatever response you get from CS/servicing knowing you haven't paid out for a premium brand to not get premium service... I mean in my local dealer, if you need a hire car, you don't get a BMW now necessarily, it will be whatever hire car they have from enterprise it think it was as I experienced last time, they tried to give a guy a Ford C-max or similar type car, he wasn't amused and in the end they gave him a Mini. Still undecided on what I will do at the moment going forward, hopefully this will be resolved soon and can then make a decision at a later date. Kev
Enough is enough @Kev2005 Get down to the showroom tomorrow, go inside and give them 5 mins to tell you that they will be replacing wheels. Go outside, start the engine and point the car in the direction of the showroom window. And ask yourself - "how many parts guys work night shift"? Answer = None!
I agree @Mieke However this guy who is dealing with it is a service adviser i think (i don't have his exact card as they didn't have one so they took his colleagues and scribbled the name out). Plus i suspect if i go down there it will be "oh he isn't in today so we have to wait to ask him..." in this day and age i suspect its all on the computer system and surely managers can access it all I'm unsure why he is working nights, i'm wondering are they working on cars of a night as they are that busy??? puzzled Still no call and its gone 10pm now... I can't get to the dealers until the weekend as I don't get home in time at the moment plus then id be sitting in traffic to get there due to rush hour etc... and no train station near them either hence why i don't usually use them as my other one is more easier to get to by public transport... I'm thinking now maybe call tomorrow and ask to speak to the managing director... or manager of the dealership... and see if that yields any responses... Kev
Fortunately not all dealers are as bad as that. At the end of last year, the only problem I'd had with my F30 was the door seals creaking. As the manufacturer's warranty was due to run out in couple of months, I booked the car into my local dealer to get it sorted. When I got there, the service person said the technician would come out for a run so that I could highlight the problem. Before we set off, he told me that they used a special solvent to clean off the silicone contaminants which caused the seals to creak. We drove a short distance and then back to the workshop. Without any input from me, the technician said that he thought it better to order new seals for all doors, as the solvent might not provide a permanent solution. A couple of days later the seals were replaced and the car was silent. Now I was happy for the workshop to try the solvent, so was impressed by their response to suggest brand new seals. I suspect that your dealership @Kev2005 would not have given such good service. If you don't get any joy, might it not be worth trying another dealership in the area?
When you call this dealer do you actually get to speak to the dealer or is it one of these with an annoying central call centre?
@kleynie its a sytner dealership @Mieke i might have to but my 2 local dealerships are both Sytner so would need to find an alternative one to try it. @markyboyt i believe it’s reception at the dealership. Kev
This is the problem when one dealership thinks that they have the monopoly in the area, and can treat customers with disdain. In my region I have to go either 120 miles South or 80 miles North to get a different dealership.
Hi all, So update... No call last night or today, phoned them up, asked to speak to the person I spoke to yesterday, he is out of the office this afternoon. Asked to speak to a Manager or someone else and apparently he is the Manager and there is no one else above him so they are sending him a email to contact me first thing tomorrow morning... So waiting again.... Not impressed but seems no one else to go to. Considering phoning BMW CS but i suspect they will just call the dealership again like last time which I've already done. Let's see what tomorrow brings.. At this rate I think the dealership should pay for new wheels and forget about the warranty claim. Kev
go onto the website for the dealer youre dealing with, proper bmw page not Sytner page, go to about and then meet the team. Look at the name of the head of business and if its not the guy you spoke to then they lied, ring and speak to him. Depending on his background and judging by the experience so far he might well be as useless as the rest but hes the most senior in that dealership.
https://www.sytner.co.uk/bmw/customer-service/ click on the links and fill in the contact forms and tell them that you are not happy about the lack of contact and are fed up waiting for the decision to be made, fill in both forms one for head of business and the one for the divisional managing directors it is shocking that you are being fobbed off by the staff at the dealership and the people at the top need to know how their staff are treating customers, even a call to say sorry we are still awaiting a decision would be something i would fill in the forms above and then get back on the phone to BMW uk customer service as soon as they open expressing you are not happy with the way this particular dealership is dealing with you, at the end of the day Sytner is an independent dealership but they are representing the brand and should maintain a level of basic customer service
